24 h Service
Around the clock, at weekends, in the evening and even on public holidays: the Fooke service department is on hand to help solve its customers’ problems and get machines up and running again. Our competent service staff will handle your error reports in person from Monday to Friday from 7am to 6pm and on Saturdays and Sundays from 8am to 6pm and can be reached by calling +49 (0) 28 61/80 09-573. Our staff will then focus on taking all the necessary action to alleviate downtime as quickly as possible. Alternatively, faults can be reported at any time by emailing .
If you need to replace a part of a machine, it’s a case of time is money. That’s why FOOKE stocks a selection of essential spare and wearing parts that can be supplied at short notice – either on a same-day or next-day courier service. Close links with FOOKE’s network of suppliers ensure that spare parts can be obtained rapidly.
The right way to outsource - inspection/maintenance contract
Customers who do not have their own in-house servicing capability, with all the costs that it brings, put their trust in FOOKE’s maintenance service. Qualified FOOKE staff will take over the responsibility for machine and system maintenance in line with customers’ individual requirements, thus minimising stoppages.
Regular machine and system inspections guarantee long machine runtimes and are the best way to guard against expensive repairs. FOOKE staff will advise on the best inspection intervals and carry out their inspections on site with a high degree of professionalism and expertise.
Service Agreement - "FOOKE Service 36PLUS"
Precaution makes sense: During the systematic inspection of your ENDURA-Machine defects can be earlier detected and rectified. Unnecessary costs from consequential damages, complex repairs or possible downtime can be avoided from the outset. Decide on the highest operational safety with a service contract from FOOKE.
With this service agreement "FOOKE Service 36PLUS", you decide to profit from following advantages for your FOOKE machine.
- Consistent preventive maintenance, inspection and geometry check
- Telephone support from our technicians during the times specified
- Shorter response time for on-site operations
- Assurance of high availability
- Support in value preservation
- Reduction of potential breakdowns and the costs entailed
Regular machine cleaning goes hand-in-hand with regular machine inspections. Manufacturers of consistent, high-quality products know the role that valuable, top-end systems play in this. A well-cared-for machine exterior not only keeps production standards up; it also helps hold its value. Furthermore, systems in tip-top condition are of benefit to customers, especially when it comes to pricey products. We will happily discuss the levels of cleaning required with customers in person.