Innovative FOOKE Service free from travel costs and waiting time.
Save valuable time and money with our service-innovation: From now on FOOKE-Service is with you at all times without any travel costs. Our new innovative Smart Glasses are all that you need: Our service specialists can carry out a visual inspection of the situation on-site, enabled by an employee at your firm waring the Smart Glasses. The Hologram-and-Internet-of-Things-Technology (IoT) allows for a comfortable real-time exchange. In this way our service specialists can provide you with various solutions directly at you machine, allowing you to profit from the shortest possible repair time. What's more with our Glasses, upon request you can also take part in virtual FOOKE training courses and tutorials using the integrated glasses-display.
The ability to access the machine control and software at any time via special programs is a huge advantage that FOOKE’s customers value highly. This remote service uses the latest technology to quickly carry out a detailed diagnosis of the machine’s status and find out where the fault lies. Technology and software are essential aids. However, it is the experienced specialists who make the remote assistance a reliable service on which FOOKE customers have depended for many years.
For Windows based systems, we recommend our support through the Teamviewer-Client. Through this system, we are maintaining your computer or your control system online, also across your Firewalls. For this purpose, a software installation is not necessary. You should just have to download and start a small program for which no administration rights are necessary.
Download the Client through the link "FOOKE- Remote Support".
Please use the following webpage for downloading the remote support software: www.teamviewer.com
Be it for planned maintenance or due to a sudden error message – machine downtime costs companies dearly. So that workflow is uninterrupted it is crucial to be able to solve any problem as quickly as possible. Experienced engineers and specialists are on hand as part of our remote and telephone service, guaranteeing structured assistance for thorough troubleshooting. The advice always aims to solve the problem quickly, thus keeping down any costs ensuing from production stoppages.
One of the strengths of the FOOKE service team is that it thinks beyond remedying the immediate fault. If additional measures need to be taken, such as repair work, all the options can be discussed with us on the phone and, if necessary, put straight into action. All our services are focussed on the customer and are either charged for by the hour or through a maintenance contract.
Every customer has experienced engineers and technicians at their disposal who will be happy to provide personalised support on everything concerning FOOKE machines.
Telephone: +49 (0) 28 61/80 09-573